COVID-19 has changed the landscape of small businesses in 2020. Social distancing has altered how events will take place and how large those events will be. As a small business owner, I have decided that this new landscape must require a business adjustment for the unforeseeable future. Until further notice, the following policy changes are taking place:
Minimum order requirement is being reduced to $65 (the starting price of a simple decorated 5" cake, which can serve between 8-10) I will only be accepting small sized cakes to serve your family. Should you want a larger cake for photo sessions, I do dummy cakes as well.
Deliveries must take place at least two hours prior to event time to limit person to person contact. For Contact-less Pickups, your cake will be ready by Noon. Pickup Window Time: 12:00-12:30 pm only.
Retainer fee & Payments are non refundable but transferable to future date that fits both our schedules. Retainer is 50% of the total price. All Wedding Cake orders must be confirmed four weeks prior. After that, no more changes to the order or cancellations at this point and I am unable to postpone without a change of date fee 20% of total to recoup supplies/time already invested, and we would need to make sure I am even available that date. This will give me enough time to make other arrangements and accept other orders because when you send in your retainer fee, you secured your date that I have possibly turned down other orders.
I no longer accept cancellations nor changes on any custom orders. Full payment is also required for orders less than $200. Whether your event is cancelled or not, you have to pickup your order on your scheduled event.
You have to agree to this new policy PRIOR to sending in your payment.
All orders must be paid online. You may choose to send through the following:
Apple Pay or Zelle: 5598590463
Upon Booking, you hereby confirm that you have read my Terms and Conditions as well as the amended Covid-19 Policy.
RETAINER FEE | PAYMENT
A 50% retainer fee is required to reserve your date. The remaining balance is due four (4)weeks prior to the delivery date. No changes will be made after final payment is made. If initial booking is made 2 weeks or fewer before the event, full payment is required upon booking.
CANCELLATION | REFUND
In the event of cancellation, retainer fee is Non-refundable. If something occurs to affect your scheduled wedding date, please contact me to discuss options.
In the case of fresh flower usage on the cake, the responsibility of the flower safety and safe food practices will rest with the florist. However, I am more than willing to decorate your cake with fresh flowers provided you drop it off the night before your event date. I’d be happy to work with your florist directly to ensure everything matches and food safe.
DELIVERY AND SET UP
I personally deliver and set up all wedding cakes with one help to move the cake from vehicle to the table you want it displayed. I deliver 1-2 hours prior to your ceremony which gives me enough time, this way your cake will not sit out a long time before your guest starts arriving for reception.
EQUIPMENT RENTAL POLICY
All rental items will be for a three (3) day period. The day of the event and up to two (2) days thereafter. A late fee of $3.00 per day will be imposed for each day the items are late. Should any parts be not returned or damaged in any way, the renter will be responsible for the cost of replacing the entire item. I will provide a list of all items rented. Returnable Security Deposit (known as RSD) will be refunded when ALL rental items are cleaned and returned in the same condition.
The colors blue, red and purple or any shade of these colors cannot be guaranteed. These colors are unstable and tend to fade and /or bleed into surrounding colors and frosting. For outdoor events there is no guarantee.
Ingredients or machinery may have come in contact with nuts, milk, soy and wheat products.
Initials please ____
PHOTOGRAPHY AND SOCIAL MEDIA
Sweet Creations by Gigi reserves the right to post photography / images of any of my work on my website and other social media platform.
In the case of an unavoidable occurrence, such as a car accident or unforeseen events that’s out of control during delivery, Sweet Creations by Gigi cannot be held liable for more than the price of the cake described in this order.
The client will provide clear driving instructions to location and inform me of any adverse road hazards and/or obstacles that may hamper the delivery and quality of finished cakes.
I agree that NO CHANGES CAN BE MADE UP TO 3 WEEKS BEFORE THE EVENT DATE
Print Name & Signature Date
OUTDOOR AND DELIVERY DISCLAIMER
I, _______________________, accept this cake as satisfactory and understand that Sweet Creations by Gigi, is not responsible for the condition of products following set-up at an outdoor event. Due to the effects of outdoor weather conditions, table on unleveled ground, wind blowing undesirable atmospheric items (i.e.: dirt, leaves, branches, sunlight.), insects and other wildlife, I understand that products such as icings, fillings, cake decorations, etc, may not hold up and cannot be insured past satisfactory delivery and set-up.
Signature and Date